Privacy Policy

1. Who we are

FOZA Technologies ("FOZA", "we", "us") is a [sole proprietorship / corporation] based in Mississauga, Ontario, Canada. We make quoting software for manufacturers and free document tools such as FOZA Spec Splitter. This policy explains what personal information we collect, how we use it, and the choices you have.

We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

2. What this policy covers

This policy applies to foza.ca, our free tools, our paid software (the "Services"), and any communication with us by email, phone or video call.

3. Information we collect

Information you give us

• Contact details you submit through forms or demo bookings: name, email, phone number, company name and job title.
• Account details if you sign up: name, email, password and company information.
• Messages, files and anything else you send us.

Customer Data

Files and content you upload to the Services, such as price lists, product data, quote requests, specifications and generated quotes. We treat this as confidential business information (see Section 5).

Payment information

Payments are processed by Stripe. We do not see or store your full card number. Stripe handles it under its own privacy policy.

Information collected automatically

• Technical data such as IP address, browser type, device type and pages visited.
• Cookies and similar technologies (see Section 8).

4. How we use your information

We use personal information to:

• Provide, operate and support the Services.
• Respond to enquiries and schedule demos.
• Process payments and send invoices and receipts.
• Send service messages, such as security notices and account updates.
• Send product news or offers, only where you have agreed. You can unsubscribe at any time.
• Improve our website and Services, and keep them secure.
• Meet legal and tax obligations.

5. Your Customer Data

Your pricing and product information is sensitive, and we handle it accordingly.

• You own your Customer Data. We use it only to provide the Services to you.
• We never sell it and never share it with your competitors or any other customer.
• We do not use it to train AI models, and we use AI providers whose terms prohibit training on the data we send them.
• Access within FOZA is limited to what is needed to set up, support or fix your account.
• When you close your account, we delete your Customer Data as described in Section 10.

6. Who we share information with

We share personal information only with service providers that help us run FOZA, and only as much as they need:

• DigitalOcean: website and application hosting.
• Stripe: payment processing.
• Zoho: business email.

We may also disclose information if required by law, or as part of a merger or sale of the business, in which case this policy would continue to apply.

We do not sell personal information.

7. Where your information is stored

Our service providers may store and process information in Canada, the United States or other countries. When data is stored outside Canada, it is subject to the laws of that country and may be accessed by its authorities. Our primary hosting is in [Toronto, Canada / the United States].

8. Cookies

We use cookies to keep the website working and, where noted above, to understand how visitors use it. You can block or delete cookies in your browser settings. Some features may not work without them.

9. Security

We use reasonable safeguards to protect your information, including encrypted connections (HTTPS), access controls and reputable hosting providers. No system is completely secure, so we cannot guarantee absolute security. If a breach creates a real risk of significant harm, we will notify you and the Privacy Commissioner of Canada as the law requires.

10. How long we keep information

• Enquiry and demo information: up to 2 years after our last contact, unless you become a customer.
• Account and Customer Data: for as long as your account is active, then deleted within 30 days of closing it, except for backups, which are cleared within 90 days.
• Billing records: as long as Canadian tax law requires (generally 6 years).

11. Your rights

You can ask us to:

• Show you the personal information we hold about you.
• Correct anything that is wrong.
• Delete your information, where we are not legally required to keep it.
• Stop sending you marketing emails.

Email info@foza.ca and we will respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.

12. Children

The Services are built for businesses and are not intended for anyone under 18.

13. Changes to this policy

We may update this policy from time to time. We will post the new version here with a new "Last updated" date, and notify customers by email of any significant change.

14. Contact us

FOZA Technologies
Mississauga, Ontario, Canada
info@foza.ca